Ace Global: Associated Creditors Exchange

About Us

With call centers in North America, Central America and Southeast Asia, ACE Global offers a wide range of services and a great deal of flexibility in crafting solutions for its clients. ACE Global provides clients with:

Best-in-class performance, leading-edge technology and powerful reporting
- Incident reporting
- Change control requests
- Network reporting
Deep industry expertise
- Meet the Management Team
Easily customizable solutions
- Customizable screens
- Can develop GUI applications on top of a client-hosted system
Leading-edge technology
- State-of-the-art PBX and dialer technology
- Can develop GUI applications on top of a client-hosted system
- SAS-70 Type I and Type II compliant
Redundancy
- Secure network and firewalls - IPS & IDS
- Fully redundant voice and data
- Regular testing of systems and backup
- Two (2) fully redundant data center/hubs
Strong bilingual resources
- On-site English teachers
- Powerful management training program
- Strong employee loyalty
- High-caliber talent pool

Contact Us

3443 N. Central Ave., Ste. 1100
Phoenix, AZ 85012
602-954-6554
1-800-280-3800
info@aceglobalinc.com

History

Associated Creditors Exchange was founded in Phoenix in 1971. In 1987, the privately held company was fully acquired by current ACE Global President and CEO Joe Berardi and a second call center was opened in Chicago. In 2004, ACE opened its call center in Costa Rica and expanded it in 2008. That same year, ACE opened its call center in the Philippines. Today, ACE Global has more than 1,000 employees around the world and a senior management team with more than 150 years of combined experience in the call center and BPO industries.

Management Team

Joe Berardi
President and CEO

Joe Berardi has more than 46 years of experience in all aspects of the call center industry, including collections and customer service programs.

Pat Berardi
Vice President

Pat Berardi is co-founder of ACE Global and has more than 40 years experience in executive management

Matthew Berardi
Vice President

Matthew J. Berardi has been an attorney for 38 years, specializing in civil trials, particularly appellate briefings and business acquisitions. For the past 20 years, he has served as general counsel for ACE Inc. and ACE Global Inc.

DENNIS DeWULF
Executive Vice President of Business Development

Dennis DeWulf has 25 years of experience in the call center industry, specializing in mortgages, credit cards, auto loans, leases, hospitals, corporate, installments and telecommunications.

THOMAS DePOY
Executive Vice President of Operations

Thomas DePoy has more than 23 years of experience in the call center industry, specializing in mortgages, credit cards, auto loans, leases, hospitals, corporate, installments and telecommunications.

Cindy Olson
Controller

Cindy Olson has more than 13 years experience in the finance area of call center/collections, and has more than 25 years experience in accounting and finance.

Ron Hanson
Vice President of Operations

Ron Hanson has almost 30 years of experience in the call center industry, specializing in banking, auto loans, mortgages, leases, telecommunications and specialized skip tracing.