Ace Global: Associated Creditors Exchange

Staffing and Training

From training to metrics to performance, we strive to make the relationship between ACE Global and our clients a seamless and productive one. Our goal is for our specially trained employees to be an extension of your existing staff. ACE Global offers:

• Educated staff for each client
• Client metrics and goals that are incorporated into agent incentive plans
• Regular call calibration with clients to ensure ACE mirrors clients’ quality assurance drivers and results
• Staffing ratios based on a client’s needs and the complexity of the work
• Agent-level, client-level and site-level reporting to ensure that opportunities for improvements are both identified and addressed

Training

Our commitment to employee training is a critical component of our success. ACE Global invests a great deal of time and resources to create a pool of highly trained, motivated employees who are constantly improving their skills and performance. ACE Global’s employee training focuses on:

• Dedicated facilities and trainers at each site
• Leveraging of client training or partnering with clients to develop custom program training
• Internal trainers that are certified according to client specifications
• New hire training that includes classroom instruction with extensive role-play exercises, CBT and book-based training
• On-site English teachers at both offshore calling centers who work closely with each client to develop site-level and agent-level training plans
• A powerful management training program promoting professional development and leadership