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ACE Global has set an industry standard for technological innovation that is matched only by our dedication to keeping the client’s information secure. ACE Global operates using:
  • Secure network and firewalls – IPS & IDS
  • Cisco/Avaya network components, with Cisco-certified engineers on site
  • Documented, managed and publishable Disaster Recover (DR) and Business Continuity Plans (BCP)
  • DR and BCP highlights
    • Fully redundant voice and data
    • Onsite UPS and generator backup
    • Redundant primary and secondary links (ISPs) and survivable switch
  • Information Security Management Systems
    • Incident reporting
    • Change control requests
    • Network reporting
    • Regular testing of systems and backup
  • Site security encompassing cameras, keycard access, remote visual access to a call center floor, paperless environment
  • Two (2) fully redundant data center/hubs
  • SAS-70 Type I and Type II compliant
  • State-of-the-art PBX and dialer technology
  • Client host or leverage ACE Global’s in-house system
  • Customizable screens
  • Can develop GUI applications on top of a client-hosted system
  • Data and voice capture available